Providing the greater Racine area professional in home pet care including dog walker, pet sitter & lite Veterinary Technician care services

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Mandatory

• FREE Meet N’ Greet at least 5 days in advance. We need time to adjust our schedules and give you time in case we are not a fit, to find a proper sitter/walker. At this time we will go over your new client packet and sign all paperwork. Meet N’ Greets are usually scheduled after work hours Mon-Fri. (4pm-6pm) and weekends if available.

• Cats AND Dogs, Rabies vaccine MUST be current and each client must provide proof of rabies vaccine, each client will also sign a liability release as well. If for whatever reason be it a health or any other issue as to why your pet is not vaccinated, a letter from you DVM is required, this is nonnegotiable, and must be provided 48hr. prior to first visit.

• Honesty about pets behavior. Please be honest about your pets behavior with us, we do understand that pets have little quarks and oddities under certain circumstances, please tell us so that we will know what to do during these circumstances, we want to keep your pet safe, and ourselves as well.  

 

We must know if your pet becomes reactive to and / or exhibits bad behavior during…

• Other dogs while walking on leash

• Other people

• Vehicles / bicycles / joggers passing by

• Excessive leash pulling! (This can be dangerous!)

  • If your pet pulls excessively, a harness is a must!

Failure to divulge such information could result in suspension of contract until proper training handling is achieved.

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Home access

• Two sets of keys are preferred, in case of lock out / or exchange of sitters.  Keys or door codes must be provided once a sitter / client relationship has been established.  Keys will be kept in the Wagz N’ Walks Pet Care office until an appointments are made, then the key will be transferred to the assigned sitter the day before the appointment, it will be kept in the sitters possession until end of the assignment.  If for whatever reason your keypad / key code does not work, we MUST be able to gain access to your pet to care for them if they are alone for more than 24 hrs.

 

Appointments

• Online scheduling is preferred through https://wagznwalkspetcare.petssl.com/ We can show you how to make appointments on line at our Meet N’ Greet if you are uncertain how to.

• We cannot guarantee a specific visit time, we work within time blocks to provide driving time from visit to visit, and accommodate other visits that may take a bit longer than others.  We do know that some pets have special requirements and follow a schedule, we will do our very best to accommodate these special circumstances.  

• 24 hr. notice to schedule a visit.  We do know emergencies and life happen, we may be able work with you during these times. Each client can have up to 2 late notices per month (if we can accommodate you at all due to a full schedule or a sitters day off) any more than 2 per month and you may be charged a late notice fee of $5

• 48 hr. notice for vacation / weekend visits, sometimes our sitters need personal time just like you do! Please understand, and by all means please contact us, we MAY be available!

• Cancellations 24 hr. is preferred and again we know emergencies and life happen, each client may cancel 2 visits per month, any more there will be a cancelation fee of half the visit / vacation price.  To cancel please call / text 414-379-0052 OR email at wagznwalkspetcare@gmail.com

 

Holidays

• There will be an extra “Holiday fee” of $10 per holiday vacation visit…

  • New Year’s Day

  • Easter

  • Memorial Day

  • July 4th

  • Labor Day

  • Thanksgiving

  • Christmas Eve day

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Christmas Day will have a $15 “Holiday fee” per visit

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Billing

• Each client will be billed on a weekly basis at the end of the service period via email. We will adjust for package pricing at that time. The service period is Sunday Through Saturday every week. Payment is due weekly.  Payment on line through Pay Pal is preferred. If you do not have a Pay Pal account, you may check out as a guest. 

 

 

Sitter / Walker Work Conditions

 

Weather can be a safety issue not only for a sitter / walker, but for your pet as well. We will do visits during bad weather, (rain, snow, excessive heat) typically if we cannot “walk” your pet due to nasty conditions, but drivable, we still will show up to give them a quick potty break out in the yard and some exercise / play outside of kennel / enclosure,  inside the house with your permission.  We will contact you if for whatever reason we cannot make it to a visit due to weather, such as blizzard / icy conditions, as soon as we are aware the weather is unsafe to drive in.  For vacation visits, these are the ONLY exception, where if the pet is alone in the home for more than 24hrs, we will make one, 1hr. visit every 24hrs. To give a potty break, feed, and play time once daily until the weather / roads clear.  Sitters also CANNOT shovel walk way / drive way.  This is not part of our work description and our insurance will not cover any injury’s that may be sustained in clearing snow from a walk way / drive way. Please make arrangements to have an area cleared for your pet and our sitters to have a safe visit, if you are away. 

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We will NOT walk during…

• Thunder / lighting storm

• Icy conditions / ice on walk ways / overhead power lines / branches

• Excessive wind

• Excessive heat, above 90◦F

• Excessive cold, below 0◦F

  • Coats and booties preferred in extreme cold for dogs on walks (Salt and Ice can cause serious damage to our furry friends paws)

 

We will cancel walks on our end only during unsafe driving conditions such as…

• Blizzard / snow making roads impassable

• Ice storms / icy roads / ice on over road power lines / ice on over road branches

• Excessive rain /flooding on roads

 

And again, we will do our best to make at least ONE visit every 24 hrs. for any pet that is alone for more than 24 hrs. During unsafe driving conditions, JUST AS SOON AS THE ROADS ARE PASSABLE! WE CAN AND DO GET SNOWED IN, Please keep this in mind when scheduling vacation visits.

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